Founded in 2012, onQ Digital has successfully delivered large-scale rollouts and flagship projects for Australia's most trusted retailers and brands.
Our support model combines technical assistance, proactive monitoring, remote diagnostics, and national field service coverage to maximise uptime and minimise disruption.
Our technical support team is available around the clock to assist with CMS, media player, screen, and network issues covering both digital signage software and onQ-supplied hardware.
We continuously monitor onQ CMS players and managed screen networks for device health, connectivity, and playback status detecting issues before they impact live screens or campaigns.
All onQ-supplied equipment is supported by a 3-year onsite hardware warranty. Failed components are replaced quickly to restore service with minimal disruption.
For larger screen networks, remote management tools allow our support team to investigate and resolve many issues without requiring a site visit reducing downtime and speeding resolution.
When onsite intervention is required, onQ Digital dispatches qualified technicians through our national service network covering metropolitan, regional, and rural Australia and New Zealand.
We provide ongoing CMS training and best-practice advisory to ensure your team can operate digital signage and retail media platforms effectively as your network evolves.
Defined response windows ensure your network gets the right level of attention, every time. After-hours Gold and Silver priority incidents are covered within the same SLA windows.
Operating hours: Mon, Fri 7am, 5pm (normal) / 5pm, 7am (after hours). Weekends 9am, 5pm. After-hours Gold and Silver priority incidents are covered within the same SLA windows. Contact our team for a tailored support agreement.
A structured, transparent workflow from fault logging through to job closure with full reporting at every stage.
Client logs fault or maintenance request via [email protected] or 1300 125 635 available 24/7.
onQ logs the job immediately, assigns a job number, and sends the client a confirmation email with all details.
Support team qualifies the call, validates the request, and determines whether a quote is required before commencement.
onQ organises onsite resources to attend and resolve the issue, completing all required job forms.
Onsite resource completes the job, calls onQ to validate with a close-off code, and obtains site manager sign-off.
Client receives official completion forms, invoice with full job description, and daily/weekly/monthly activity reports.
onQ Digital supports national programs through distributed operational infrastructure enabling faster rollout, replacement, and upgrade cycles across Australia and New Zealand.
Vetted IT, AV, Data & Electrical companies covering every capital city through to regional and rural locations.
Local IT, AV, data & electrical companies servicing all of the North and South Island.
Additional locations available on request.
Everything you need to know about digital signage support, maintenance, and managed services.
Speak with our team about digital signage support, CMS software, or retail media infrastructure. We'll help you scope, design, and deploy the right solution.